Frequently Asked Questions
Everything you need to know about your Quench Botanics journey.
Are Quench Botanics products suitable for sensitive skin?
Yes, our products are formulated with gentle, skin-loving Korean botanicals. However, we always recommend a patch test before incorporating any new product into your routine.
Are your products cruelty-free and vegan?
Absolutely. Quench Botanics is 100% cruelty-free and 100% vegan. We do not test on animals, nor do we use any animal-derived ingredients.
How long does shipping take?
Orders are typically processed within 24-48 hours. Depending on your location, delivery usually takes between 3 to 7 business days.
What is your return policy?
We offer a 7-day return policy for products that are received in a damaged condition or if the wrong item was delivered. Please ensure the product remains unopened and in its original packaging.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive an email and SMS with a tracking link to monitor your shipment's progress in real-time.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes across the country, alongside secure prepaid options including credit/debit cards, UPI, and net banking.