Returns & Exchanges
At Quench Botanics, we want you to love your glow. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange process for all our Korean-inspired skincare products within 15 days of delivery.
Initiate Request
Log into your account and visit the 'My Orders' section to select the items you wish to return or exchange, ensuring they remain unopened and in original packaging.
Quality Inspection
Once your request is submitted, our team will review the details and may request photos of the product to ensure it meets our hygiene and safety standards.
Secure Pickup
After approval, we will arrange a complimentary reverse pickup from your registered address within 2-3 business days through our trusted courier partners.
Refund or Exchange
Upon receiving the product at our warehouse, we will perform a final quality check and process your full refund or ship your replacement item within 48 hours.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing